FAQs

The Basics: Cases & Charms

What makes the Pizazz™ Phone Case different?

It’s a protective, blank-canvas phone case that lets you instantly match your tech to your daily aesthetic, OOTD, or mood. Built with durable, shock-absorbing materials for everyday drop protection, it features specific slots to seamlessly snap in customizable charms.

How do the Pizazz Collectible Charms work?

Our snap-in accessories are designed to fit perfectly into the Pizazz Phone Case. You simply push them into the slots to secure them and pop them out when you want to switch your vibe.

Can I put these charms on anything else?

Yes! The versatile design of our collectible charms allows them to be matched with other accessories, like your Crocs and bags.

The Fun Stuff: Blind Packs & Rarity

What exactly is a Pizazz Blind Pack?

A Pizazz Blind Pack is a mystery bag containing exclusive, high-quality collectible charms. We created these to replicate the thrill of the unboxing experience and the chase for rare items.

How do the rarity tiers work?

Not all charms are created equal. Our mystery blind bags feature varying rarity tiers, ranging from standard aesthetic drops to a highly coveted, mystery-rare piece.

What happens if I pull a duplicate charm?

That’s part of the fun! Pizazz charms are highly tradeable among friends and the community. We encourage you to swap duplicates to complete your collection or hunt down the specific piece you need for your outfit.

Shipping, Returns & The Brand

Where is Pizazz based?

We are proudly Australian-owned and operated. Every single product is dreamed up, sketched, and designed in-house in Australia.

Can I return or exchange an opened Blind Pack?

Because the thrill of discovery is central to the mystery blind bags, we cannot accept returns or exchanges on opened packs. If you pull a charm that isn't your vibe, we highly recommend trading it with the community!

Do you ship internationally?

No. We currently only ship Australia-wide, but stay tuned by subscribing to our newsletter as we may be introducing international shipping in the future.