SHIPPING

Getting Your Vibe Delivered

We know you’re obsessed with switching up your aesthetic, so we work fast to get your Pizazz™ gear straight to your door. Here is everything you need to know about getting your hands on our products (and what to do if you need to send something back).

Orders (Domestic)

Because Pizazz is proudly Australian-owned and operated, all orders ship directly from our Aussie HQ!

  • Standard Shipping: 3-5 business days.

  • Express Shipping: 1-2 business days (for when you need that new aesthetic right now).

International Orders

No. We currently only ship Australia-wide, but stay tuned by subscribing to our newsletter as we may be introducing international shipping in the future.

Order Processing

Our team packs your cases and mystery bags within 1-2 business days. As soon as your order leaves our hands, you’ll get a confirmation email with a tracking link to watch its journey.

RETURNS

The Pizazz™ Phone Case Guarantee

We want your phone case to be your ultimate styling essential. If your case arrives damaged, doesn't fit your phone model, or just isn't what you expected, we accept returns on unused, undamaged phone cases in their original packaging within 30 days of delivery.

The Blind Pack Rule (Final Sale)

Here’s the deal: our mystery bags are designed to replicate the thrill of the unboxing experience and the "chase" for rare items. Because of this mystery element, opened Blind Packs are strictly non-refundable and cannot be exchanged.

Pull a charm that doesn't match your current aesthetic? Don't stress! Pizazz Collectible Charms are highly tradeable among friends and the community. We encourage you to swap your duplicates to complete your collection!

How to Start a Return

Need to return an eligible phone case? Just reach out to our support team via email at info@mypizazz.com.au with your order number and the reason for your return. We’ll hook you up with the return instructions and next steps.